EMPOWER – INFLUENCE – SUCCEED

On the day of a Moments of Magic (MOM) and Psychology of Persuasion (POP) workshop, you learn and experience what will empower you to be a more effective and influential person. You will identify crucial moments of truths with your internal and external clients. You will explore the psychology of persuasion and learn what causes people to change, to act, and to say YES in business settings.

The workshop is based on the research and applied scientific work at The Harvard Program on Negotiation (PON), the University of AZ’s Dr. Robert Cialdini, and twenty-year development of combining techniques of exceeding client satisfaction, ethically persuading and influencing clients, and interactive dialog marketing for the tech, financial, and health sectors.

MOM A systematic approach to achieve personal and operational excellence. Together, we will identify every “moment of truth” you have as a team member. A moment of truth is simply a point of interaction where there is a conscious or subconscious expectation. We will identify and define falling below, meeting, and exceeding expectations at every moment of truth. This information empowers the organization to identify KPI’s and set measurable key performance goals.

POP and beyond. Professionals and the organizations they represent measure their success by their ability to meet specific results and outcomes. Reasoning, persuading, and inspiring others to share a vision and pursue a common purpose contributes to achieving these goals. The persuasive are the most successful in society and business. How successful you are in your professional and personal life depends, to an extent, on your ability to ethically influence others. How successful an organization is depends greatly on the ability of its employees and as a dynamic, fluid team to influence others.

I am dedicated to helping you become the most influential person you can be.

Michael Horsch Fizz

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